Shipping Policy

Areas served

We ship to mainland France, Europe and internationally.

Carriers and delivery methods

Deliveries are handled by:

  • Chronopost — home delivery or pickup point for France and international destinations
  • DHL — for shipments to certain international destinations.

The available delivery methods, estimated times and applicable charges are shown at checkout, based on your delivery address and the weight of the order.

Processing times

Orders are prepared and shipped within 1 to 3 business days after payment is confirmed. You receive a confirmation email as soon as your order ships, along with your tracking number.

Estimated delivery times

The times below are indicative and start from the shipping date:

  • Mainland France — home delivery (Chronopost): 1 to 2 business days
  • Mainland France — pickup point (Chronopost): 2 to 4 business days
  • Europe: 3 to 7 business days depending on the country
  • International (outside the EU): 5 to 14 business days depending on the destination

The maximum applicable delivery time is 30 days from the order date, in accordance with Article L.216-1 of the French Consumer Code. If this period is exceeded, you may cancel your order and obtain a full refund.

Pickup point delivery

The pickup location is selected when ordering. You are notified as soon as the parcel is available. Parcels not collected within the time allowed by the carrier are returned to our warehouse; we will contact you to arrange a new shipment.

Tracking and incidents

A tracking number is sent to you by email when your order ships. If a parcel is not received, is damaged, or for any other problem, contact us at sav@sphereperformance.run, stating your order number. We will open an investigation with the carrier as soon as possible.

In the event of a delay attributable to the carrier (logistical issues, weather conditions, strikes or any other force majeure event), Sphere Performance cannot be held responsible for exceeding the estimated times. We will nevertheless do everything possible to keep you informed and find a solution.

Customs duties (outside the EU)

For deliveries outside the European Union, any customs duties, import taxes and clearance fees may apply and are payable by the recipient, in accordance with the regulations in force in the destination country. Sphere Performance cannot be held responsible for these additional charges.